Purchase FAQs
- 1. What payment methods do you support?
- A: We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice and PayPal.
- 2. How to purchase your product and how long will I receive the license code after I complete the purchase?
- A: Find the product you need on our website. Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase.
- 3. If I want a CD-ROM of the software, what should I do?
- A: You have to place your order via SWREG platform. When you order our product, you can Add BackUp CD of your Order. You need to pay extra fee for each CD-ROM. SWREG staff will make and ship the CD for you. You don't have to wait for the CD. You order the downloadable version of the software at the same time you order the CD. You can download the software from our website to use it at once. Please use the registration information you get from the confirmation letter to register the full version of the software.
- 4. What is your Upgrade Policy?
- A: You can always get normal update version of the software for free. Some of our products can check for the updates automatically. You can click "Check for updates" in Help menu to use this function. For other products, you can get the update version from our website. Your original license code is still valid for the update version. As of the upgrade, it is paid one. If you need the upgrade version, please contact us to get upgrade link. Usually previous users can get a preferential price to upgrade their software.
- 5. What is your Refund Policy?
- A: We allow 30-days to refund or exchange your product. Should it exceed more than 30 days, refund/exchange is no longer allowed.
- 6. How to register?
- A: After purchased, we will send a email with registered email & keycode to you immediately, use the email and keycode to register.
